Privacy Policy

Effective Date: [Effective Date]

1. Introduction

Ajyad International Travel ("Ajyad," "we," "us," or "our") operates the website https://ajyadsky.com and provides travel booking and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information of our customers, users, and travellers ("you," "your") when you visit our website, make a booking, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website and any associated mobile platforms;
• Bookings made directly with us, by phone, email, or in person (where applicable);
• Communications between you and Ajyad, including customer support interactions.

This Privacy Policy does not apply to the privacy practices of third-party service providers (such as airlines, hotels, or tour operators) whose own privacy policies govern the information you provide directly to them.

3. Information We Collect

Depending on how you use our Services, we may collect the following categories of information:

• Personal identification details: name, date of birth, gender, nationality
• Contact details: email address, phone number, mailing address
• Billing information: billing address and related account details
• Travel document information: passport number, passport expiry date, visa details, and other travel document information, where required for a booking
• Booking information: travel dates, destinations, itinerary details, service preferences
• Traveller information: names and details of all travellers included in a booking
• Payment-related information: card type, transaction details, and payment confirmation data
• Device and browser information: device type, operating system, browser type and version
• IP address and approximate location derived from it
• Cookies and similar tracking data
• Website usage information: pages visited, search queries, time spent on pages, click activity

4. How We Collect Information

We collect information:

• Directly from you when you create an account, make a booking, contact customer support, or fill out a form on our website;
• Automatically, through cookies and similar tracking technologies as you browse our website;
• From third parties, such as payment processors or, where you have authorized it, a travel companion who made a booking on your behalf.

5. How We Use Personal Information

We use the information we collect to:

• Process and manage your bookings and reservations;
• Communicate with you regarding bookings, confirmations, changes, and support requests;
• Verify traveller identity where required by service providers or applicable regulations;
• Process payments and detect or prevent fraud;
• Improve our website, Services, and customer experience;
• Send you promotional or marketing communications, where you have not opted out (see Section 10);
• Comply with legal, regulatory, and contractual obligations;
• Respond to inquiries, complaints, or disputes.

6. Travel Booking and Reservation Processing

When you make a booking through Ajyad, we collect and process the information necessary to complete that booking, including traveller names, contact details, travel dates, and, where relevant, passport or visa information. This information is used to generate booking confirmations and is shared with the relevant service provider(s) as necessary to fulfil your booking (see Section 8).

You are responsible for ensuring that any information you provide about other travellers included in your booking is accurate and that you have their permission to share it with us.

7. Payment Information

Payments made through our website are processed using third-party payment gateways. We do not store complete card details on our own servers beyond what is necessary to confirm and reconcile a transaction. Payment gateway providers maintain their own security standards and privacy practices, and we encourage you to review the terms of the payment gateway used at checkout.

8. Sharing Information With Service Providers

To complete and manage your bookings, we share relevant personal and traveller information with third parties involved in delivering your travel arrangements, including:

• Airlines, for flight bookings, ticketing, and check-in requirements;
• Hotels and accommodation providers, for room reservations and stay-related requirements;
• Tour operators, for packaged tours and guided experiences;
• Transport providers, for transfers and ground transportation;
• Visa and immigration service partners, where visa assistance is requested;
• Payment gateways, for processing transactions;
• Technology and service providers, who support our website, customer support systems, and business operations.

We share only the information reasonably necessary for these providers to deliver the relevant service. We do not sell your personal information to third parties for their independent marketing purposes.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable core website functionality, analyze website traffic and usage patterns, and support personalized content. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Marketing Communications

With your consent (where required by applicable law) or where permitted by law, we may send you marketing communications about offers, promotions, and travel deals. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info24@ajyadintl.com. Opting out of marketing communications does not affect transactional communications related to your bookings.

11. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to complete bookings, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. International Data Transfers

As a travel booking platform working with international airlines, hotels, and service providers, your information may be transferred to, stored, and processed in countries other than your country of residence. Where such transfers occur, we take reasonable steps to ensure that your information continues to be protected in accordance with this Privacy Policy.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, including those of airlines, hotels, and other service providers. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

15. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information directly from children. Traveller information relating to minors may be collected as part of a booking made by a parent or legal guardian, who is responsible for the accuracy and provision of that information.

16. User Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete personal information;
• Request deletion of your personal information, where applicable and subject to our legal and contractual obligations;
• Withdraw consent, where our processing is based on your consent;
• Manage marketing preferences, including opting out of promotional communications.

To exercise any of these rights, please contact us using the details in Section 18. We may need to verify your identity before processing certain requests.

17. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

• Ajyad International Travel
• Email: info24@ajyadintl.com
• Phone: +968 99104336
• Address: [Company Address]