Cancellation & Refund Policy

Effective Date: [Effective Date]

1. Overview

This Cancellation & Refund Policy explains how cancellations and refunds are handled for bookings made through Ajyad International Travel ("Ajyad," "we," "us," or "our"). Because travel bookings involve third-party providers such as airlines, hotels, tour operators, and transport companies, cancellation and refund terms can vary significantly between bookings. The specific conditions applicable to your reservation will generally be shown to you during the booking process and in your booking confirmation, and those specific conditions govern your booking together with this Policy.

2. Booking Cancellation

Cancellations can be requested by you (the customer) or may occur due to actions taken by the airline, hotel, or other supplier. The treatment of a cancellation depends on who initiated it and the applicable fare or rate rules.

3. Customer-Initiated Cancellation

If you wish to cancel a confirmed booking, you must submit a cancellation request through the channels described in Section 27. Any applicable cancellation charges, as described in Section 12, will be deducted from your refund, where a refund is due.

4. Airline Cancellation Rules

Airline tickets are subject to the fare rules of the issuing airline. Some fares are fully non-refundable, while others may allow cancellation subject to a fee. The applicable fare rules are typically displayed at the time of booking and included in your booking confirmation.

5. Hotel Cancellation Rules

Hotel bookings are subject to the cancellation policy of the specific property and rate type booked (for example, "free cancellation until a certain date" versus "non-refundable"). This policy is displayed during booking and included in your confirmation.

6. Holiday Package Cancellation

Because packages often bundle multiple services (flights, hotels, transfers, activities), cancellation of a package may be subject to the cumulative cancellation terms of each included component, plus any package-specific cancellation terms communicated at the time of booking.

7. Tour & Activity Cancellation

Tours and activities are subject to the cancellation policy of the relevant tour operator, which may vary based on group size, season, and how close to the activity date the cancellation is requested.

8. Transportation Cancellation

Transfers and transportation bookings are subject to the cancellation terms of the relevant transport operator, which may include cut-off times before the scheduled pickup.

9. Visa Service Cancellation

Once a visa application has been submitted to the relevant authority or visa partner, service fees and any government/authority fees already paid are generally non-refundable, as these are typically incurred regardless of the outcome of the application.

10. Non-Refundable Bookings

Certain bookings, fare types, or rate plans are explicitly marked as non-refundable at the time of booking. For these bookings, no refund will be issued upon cancellation, except where required by applicable law or at the discretion of the supplier.

11. Partially Refundable Bookings

Some bookings may be eligible for a partial refund, where a portion of the amount paid is returned after deducting applicable cancellation charges, service fees, or non-refundable components.

12. Cancellation Charges

Cancellation charges are not fixed and may depend on a combination of factors, including:

• The specific airline's fare rules;
• The specific hotel's cancellation policy;
• The applicable tour operator or transport supplier's rules;
• The type of booking (flight, hotel, package, tour, transfer, visa service);
• The fare class or rate plan selected;
• The amount of time remaining before departure, check-in, or the service date;
• Whether the booking was marked refundable or non-refundable at the time of purchase;
• Ajyad's own service or convenience fees.

The specific cancellation charges applicable to your booking will be shown to you during the booking process and/or in your booking confirmation, and those terms apply to that reservation.

13. Service / Convenience Fees

Service or convenience fees charged by Ajyad for processing a booking, cancellation, or change are generally non-refundable, as they reflect the cost of the facilitation service already provided.

14. No-Show Policy

If you do not check in, board, or arrive for a booked service without prior cancellation, this is treated as a "no-show." Depending on the supplier's policy, no-shows may result in forfeiture of the full amount paid, with no refund due.

15. Supplier-Initiated Cancellation

If an airline, hotel, or other supplier cancels a confirmed booking, we will assist you in pursuing the remedy offered by that supplier, which may include a refund, rebooking, or credit, in accordance with the supplier's own policy.

16. Flight Schedule Changes

Airlines may change flight times, routes, or operating aircraft after booking. Depending on the extent of the change and the airline's policy, you may be entitled to accept the new schedule, request rebooking, or in some cases request a refund. Ajyad will assist in communicating available options where a schedule change is reported to us by the airline.

17. Hotel Changes / Supplier Changes

In rare cases, a hotel or other supplier may be unable to honor a confirmed booking (for example, due to overbooking) and may offer an alternative arrangement or refund. Ajyad will assist in coordinating such alternatives where we are notified by the supplier.

18. Force Majeure

Where a booking is affected by force majeure events (such as natural disasters, extreme weather, pandemics, government restrictions, or civil unrest), refund eligibility will depend on the policies adopted by the relevant airline, hotel, or supplier in response to that event, and any applicable government directives.

19. Refund Processing

Once a cancellation is approved and a refund amount is determined, Ajyad will initiate the refund process. Refunds are subject to the cancellation and refund rules of the relevant supplier(s) as well as this Policy.

20. Refund to Original Payment Method

Approved refunds are generally issued to the original payment method used at the time of booking, unless otherwise required by the payment method's own policies.

21. Refund Processing Time

Refund processing times vary depending on the supplier, the payment method used, and the policies of banks or payment gateways. Once initiated by Ajyad, refunds may take a number of business days to appear in your account; the estimated timeframe applicable to your booking, where available, will be communicated to you.

22. Bank / Payment Gateway Processing Delays

Once a refund is processed by Ajyad, further delays may occur due to the internal processing timelines of your bank or payment gateway. These delays are outside Ajyad's control.

23. Currency Conversion Differences

Where a booking was paid for in a currency different from your card's home currency, the refunded amount may differ slightly from the original charged amount due to exchange rate fluctuations or conversion fees applied by your bank, which are outside Ajyad's control.

24. Partial Refunds

Where only part of a booking is cancelled (for example, one traveller in a group booking, or one component of a package), any refund due will typically be calculated proportionally, less applicable cancellation charges and fees for the cancelled portion.

25. Failed or Unconfirmed Bookings

If a payment is deducted but a booking is not confirmed due to a technical error, payment gateway issue, or supplier unavailability, the amount paid will be refunded in accordance with this Policy, subject to verification.

26. Duplicate Payments

If you believe you have been charged more than once for the same booking, please contact us immediately with supporting payment details so we can investigate and process a refund for any verified duplicate charge.

27. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us at info24@ajyadintl.com or +968 99104336, quoting your booking reference number. We recommend submitting your request as early as possible, as cancellation charges may increase closer to the travel or service date.

28. Required Information for Refund Requests

To process your request efficiently, please provide:

• Booking reference number;
• Name of the lead traveller/booker;
• Details of the service to be cancelled (flight, hotel, package, tour, transfer, or visa service);
• Reason for cancellation (where applicable);
• Proof of payment, if requested.

29. Contact Us

For any questions about this Cancellation & Refund Policy, or to request a cancellation or refund, please contact:

• Ajyad International Travel
• Email: info24@ajyadintl.com
• Phone: +968 99104336
• Address: [Company Address]