Terms & Conditions

Effective Date: [Effective Date]

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the website https://ajyadsky.com and the travel booking services offered by Ajyad International Travel ("Ajyad," "we," "us," or "our"). Please read these Terms carefully before using our Services.

2. Acceptance of Terms

By accessing our website, creating an account, or making a booking through Ajyad, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to make a booking through Ajyad. By making a booking, you confirm that you meet these requirements and that all information you provide is accurate and complete.

4. About Ajyad's Role

Ajyad operates as a travel booking and facilitation platform. Depending on the service booked:

• Ajyad may act as an intermediary or booking facilitator, arranging travel services on your behalf that are actually supplied by third-party providers such as airlines, hotels, tour operators, transport companies, and visa service partners; or
• Ajyad may provide certain services directly, such as customer support, booking assistance, or platform-related services.

Where a travel service is supplied by a third-party provider, that provider is solely responsible for the delivery, quality, and fulfilment of the service, subject to their own terms and conditions, which apply in addition to these Terms. Ajyad does not control, and is not responsible for, the internal policies, operational decisions, schedules, availability, or actions of airlines, hotels, transport companies, government authorities, visa/immigration authorities, or other third parties.

5. Account Registration

You may be required to create an account to access certain features of our Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Please notify us immediately of any unauthorized use of your account.

6. Booking and Reservation

When you make a booking through Ajyad, you are entering into a contract for the relevant travel service, which may involve Ajyad as facilitator and the applicable third-party provider as supplier. You agree to review all booking details, including dates, traveller names, and service inclusions, before confirming a booking, as errors may not always be correctable after confirmation.

7. Traveller Information

You are responsible for ensuring that all traveller information provided during booking (including names as they appear on travel documents, dates of birth, and passport/visa details where applicable) is accurate and complete. Ajyad is not responsible for issues arising from incorrect or incomplete traveller information provided by you.

8. Booking Confirmation

A booking is confirmed only when you receive a confirmation from Ajyad or the relevant service provider, which may be issued by email or through your account. Please review your booking confirmation carefully and report any discrepancies promptly.

9. Prices and Taxes

Prices displayed on our website are subject to change until a booking is confirmed and payment is completed. Prices may include or exclude applicable taxes, fees, and surcharges, as indicated at the time of booking. Additional taxes or fees may be imposed by airlines, hotels, government authorities, or other third parties, which are not always within Ajyad's control.

10. Payment Terms

Full or partial payment, as specified at the time of booking, is required to confirm your reservation. Accepted payment methods will be indicated on our website. All payments must be made through the methods and channels provided by Ajyad at checkout.

11. Currency and Currency Conversion

Prices may be displayed in one or more currencies for your convenience. Where a currency conversion is applied, the final amount charged may vary slightly due to exchange rate fluctuations or conversion fees applied by your bank or payment provider, which are outside Ajyad's control.

12. Travel Documents

You are solely responsible for ensuring that you and all travellers in your booking possess valid and appropriate:

• Passports (with sufficient remaining validity, as required by the destination);
• Visas, where required for your destination or transit points;
• Immigration documentation, as required by relevant authorities; and
• Health requirements, including any vaccinations or health documentation required for travel.

Ajyad does not determine visa, immigration, or health requirements and is not responsible for denied boarding, entry refusal, or other consequences arising from incomplete or invalid travel documentation.

13. Flights

• Airline rules: Each airline sets its own fare rules, baggage allowances, and conditions of carriage, which apply to your booking in addition to these Terms.
• Schedule changes: Airlines may change flight schedules, routes, or aircraft. Ajyad will make reasonable efforts to notify you of known changes but is not responsible for schedule changes made by airlines.
• Airline cancellation: If an airline cancels a flight, the airline's policies govern rebooking, refunds, or compensation, subject to Ajyad's assistance in facilitating your claim where possible.
• Baggage: Baggage allowances and fees are determined by the relevant airline and may vary by fare type and route.
• Check-in: You are responsible for completing check-in (online or at the airport) within the timeframes specified by the airline.

14. Hotels and Accommodation

• Hotel policies: Each property maintains its own policies regarding check-in, check-out, occupancy, identification requirements, and additional charges.
• Check-in/check-out: Standard check-in and check-out times are set by the hotel and may vary by property.
• Room availability: Room types and availability are subject to confirmation by the hotel and may occasionally differ from what was displayed at the time of booking due to circumstances beyond Ajyad's control.
• Property-specific rules: Additional rules (such as pet policies, age restrictions, or security deposits) are set by individual properties and will apply to your stay.

15. Holiday Packages and Tours

Holiday packages and tours may combine multiple services (such as flights, hotels, transfers, and activities) supplied by different third-party providers. The terms of each included service, as well as any package-specific terms communicated at the time of booking, apply to your package.

16. Transfers and Transportation

Transfer and transportation services are provided by third-party transport operators. Timings, vehicle types, and service standards are subject to the operator's own policies and operational conditions, including traffic and weather.

17. Visa / Travel Assistance Services

Where Ajyad facilitates visa or travel document assistance, this service is limited to helping you prepare and submit an application. Ajyad does not control, and cannot guarantee, the decisions of visa or immigration authorities, processing times, or approval outcomes.

18. Cancellation and Changes

Cancellation and change requests are subject to our Cancellation & Refund Policy, as well as the specific rules of the applicable airline, hotel, or service provider communicated to you at the time of booking or in your booking confirmation.

19. Refunds

Refund eligibility, amounts, and processing timelines are governed by our Cancellation & Refund Policy and the applicable third-party provider's policies.

20. Service Fees and Convenience Fees

Ajyad may charge service or convenience fees for facilitating bookings, changes, or cancellations. These fees, where applicable, will be disclosed to you at the time of booking or at the time the relevant service is requested, and are generally non-refundable.

21. No-Show

If you fail to check in, board, or arrive for a booked service without prior cancellation, the booking may be treated as a "no-show" under the applicable provider's policy, which may result in forfeiture of some or all amounts paid.

22. Force Majeure

Ajyad is not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, government actions, strikes, war, terrorism, or airline/airport disruptions. In such cases, applicable refunds or alternatives will be subject to the relevant third-party provider's policies.

23. Third-Party Service Providers

Ajyad works with independent third-party service providers to deliver travel services. These providers are not employees or agents of Ajyad, and Ajyad is not liable for their acts, omissions, errors, or service standards, except as required by applicable law.

24. Website Content and Accuracy

We make reasonable efforts to ensure that information on our website (including pricing, availability, and descriptions) is accurate and up to date. However, errors may occur, and information supplied by third parties (such as hotels or airlines) is beyond our direct control. We reserve the right to correct errors and, where necessary, cancel bookings made based on a materially incorrect price or description, subject to applicable law.

25. Intellectual Property

All content on our website, including text, graphics, logos, and the "Ajyad International Travel" name and branding, is the property of Ajyad or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission, except as necessary to use our Services for personal, non-commercial purposes.

26. Prohibited Use

You agree not to:

• Use our website or Services for any unlawful purpose;
• Provide false or misleading information during booking;
• Attempt to interfere with the security or functioning of our website;
• Use automated tools to scrape or extract data from our website without authorization;
• Resell bookings made through Ajyad without our prior written consent, where applicable.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Ajyad's liability for any claim arising out of or related to your use of our Services shall be limited to the amount of service or convenience fees paid to Ajyad for the relevant booking. Ajyad shall not be liable for indirect, incidental, or consequential damages, or for the acts, omissions, or service failures of third-party providers.

28. Indemnification

You agree to indemnify and hold Ajyad harmless from any claims, damages, losses, or expenses arising from your breach of these Terms, your violation of applicable law, or the inaccuracy of information you provide.

29. Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

30. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Effective Date." Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

31. Governing Law and Jurisdiction

These Terms shall be governed by the laws of [Governing Law/Jurisdiction], without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction/City].

32. Contact Information

For questions regarding these Terms, please contact:

• Ajyad International Travel
• Email: info24@ajyadintl.com
• Phone: +968 99104336
• Address: [Company Address]